CUSTOMER CARE


Returns & Exchanges

We offer a standard 30-day returns policy on all purchases if you receive them and find yourself unsatisfied. The item needs to be unused with the original tags still attached, in the original packaging and conditions. Simply email us with your order number, and send the item back to us, once reviewed we will promptly issue the money back into the designated account, or if you would prefer, offer you a credit for another item at the same price. After the thirty days, we cannot issue any refunds - if however, you are unhappy with this, please email us describing your issue and we will do our best to help. We are paying customers too, we understand your struggle.

We can not offer exchanges other than in the instance mentioned above, we apologise for the inconvenience and hope to change this in the future as our business grows.

Sale Items: Items marked as final sale can not be returned, or exchanged. If you send a sale item back to us for an exchange or refund, we will not be able to process this. All sale items if received back at our location, will be automatically shipped back to you. We thank you for your understanding

Order Changes & Cancellations

All orders once processed at checkout are final and cannot be altered. Unfortunately, this includes combining orders, exchanging orders, removing items.

Ensuring correct details before confirming at checkout is highly encouraged - this refers to delivery address, clothing sizes, promotional codes and email address.

If you place an order and instantly recognise that you have entered either the wrong size or the wrong delivery address, email us immediately. If it has been longer than 12 hours between placing your order and contacting us, it was possible that your order has already been dispatched for delivery.

 

The item I want is out of stock.

Due to the nature of ethical fashion, most orders are limited, and cannot be reordered. This is because each garment takes time to produce, unlike fast fashion, most are handmade with natural fabrics that require care. This form of slow fashion means that by the time your reorder arrives, a few months down the track, it will be a new season. The good news is, if you do snatch a piece in time you can be assured that you probably won't see another person wearing it and that you will have a quality piece that will last you a lifetime if cared for adequately.

We try to maintain a stock level that will keep up with the demand, but our focus is to provide you with a large selection of high quality, well cared for garments whilst at our core remaining slow, conscious and tender with our clothes, the earth, and humanity.

If there's something you really, really desire email us, and we will do our best to get our hands on it for you because we want you to have things you cherish.

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 What Size Am I?

Choosing your size online can be tricky, especially when there are multiple labels involved. That's why we have created a size chart to guide you in the 'Sizing Chart' section of our website. All individual garments descriptions will reference this sizing chart to help assist you even in ensuring you purchase the right size

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 Processing & Delivery Times

All orders will be dispatch within 24 hours of placing the order Monday - Friday. Any orders placed before 8am AWST, will be dispatched that same day. Slight delays may occur during holiday periods, this will be communicated on our website, and social media prior to purchase, so you are aware of possible wait times before purchasing.

Orders are packaged and dispatched by us at our Perth Location, and we do our best to get our deliveries to you as promptly as possible. 

In general, all West Australian orders will be delivered within 1-3 business days, all national orders within 2-5 business days, and international orders within 14 days.

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 Shipping Costs

We offer a standard $10 shipping cost for any order under $150 dollars within Australia.

Domestic orders over $150 will receive free shipping. Express shipping will come at an additional cost.

Domestic orders over $300 will receive free express shipping.

International shipping depends on weight, in general, it will be between $20 - $30. 

Any International order over $450 qualifies for free express shipping (Purchase with a friend?)

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International Customs and Taxes

Depending on your location, deliver into certain countries may incur customer taxes. This has nothing to do with us as a business, it is your countries tax law, we recommend you look into your import tax laws before purchase to prevent any nasty stings from occurring. No reissue of orders or reimbursement can be offered in custom tax scenarios. We apologise for the inconvenience.

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Faulty Items

If we have received a faulty item, firstly we apologise sincerely. Secondly please promptly email us directly at hello@communityconceptstore.com with your order number and a description of the fault, and post the item back to us. We will issue you a full refund and cover the costs of posting it back. Please note it must be unworn and in its original condition to ascertain your refund. 

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Where are you located?

We are located in Perth, Western Australia. We currently operate online and in select markets. In the future, we hope to set up brick and mortar community hubs. That's another dream for the not so distant future, though.

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How does Afterpay Work?

Afterpay is available for all Australian Customers, it is similar to a credit card in that you can purchase your order immediately and pay later. It goes one step further and doesn't charge you interest for your purchase. Afterpay has been a godsend for customers wanting to purchase more sustainable, local, or ethical products but finds it difficult to cover the additional cost for quality. Instead, Afterpay works on a 4 x fortnightly payment scheme over the duration of 8 weeks, allowing you to pay it off slowly without stressing about bills or interest. For more information visit Afterpay and set up your account.